Return Policy

Consumers ONLY. (SafeCare customers, please contact for more info)

Consumer must call into our Customer Care line at 866.298.2740 to receive an R.G.A. (Returned Goods Authorization) number*.  That number MUST be put on the outside of the box or the package will be returned to you.  Consumer is responsible for the return shipping cost to King Bio, Inc.  We suggest using UPS or USPS with a tracking number in case of a lost shipment.   Refunds will be issued within 2 – 4 weeks from return.

Product must be shipped to:

King Bio, Inc.

RGA department, RGA # ______ (call customer care to receive this number)

150 Westside Drive,  Asheville, NC    28806

*Due to regulatory requirements, we are unable to accept returned goods that do not have a Returned Goods Authorization (RGA) number on the returned shipping label. Customer care is happy to provide your unique RGA number by phone at 800.237.4100, 8 a.m. to 4:30 p.m. EST, Monday-Friday.